Returns & Refund Policy
RETURNS & REFUND POLICY
WE OFFER A 14 DAY RETURN POLICY WINDOW ON ALL FULL PRICED ITEMS. ITEMS SHOULD BE IN THE ORIGINAL CONDITION, UNWORN, UNWASHED OR USED IN ANYWAYS AND IS RETURNED IN IT’S ORIGINAL CONDITION, INCLUDING TAGS, FOR A FULL REFUND MINUS ORIGINAL SHIPPING CHARGES AND DUTIES PAID. ITEMS MARKED AS FINAL SALE AND DISCOUNT SALE CODES 60% AND HIGHER WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE OR CREDIT NOTE. ENCLOSED IN YOUR ROAM ONLINE ORDER YOU WILL FIND YOUR RETURNS SLIP. THIS MUST BE FILLED IN AND SENT BACK WITH YOUR RETURN. REMEMBER TO FILL IN THE RETURNS SLIP WITH YOUR NAME, ORDER NUMBER AND THE REASON FOR YOUR RETURN. CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY UNWANTED ITEMS. IF THE PACKAGE DOES NOT REACH US SAFELY WE WILL NOT BE ABLE TO COMPLETE THE REFUND, SO IT IS RECOMMENDED TO USE A TRACKED METHOD FOR SAFE DELIVERY. WE WILL CREDIT YOUR ORIGINAL METHOD OF PAYMENT MINUS ORIGINAL SHIPPING CHARGES AND DUTIES PAID. ONCE YOUR RETURN ARRIVES WITHIN AT THE RETURN ADDRESS PLEASE ALLOW 14 BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED. YOU WILL BE NOTIFIED BY EMAIL ONCE FINALIZED.
SALES ITEMS –
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE, WHICH IS WHY WE WILL GLADLY ACCEPT A RETURN OF ANY UNWORN ITEM PURCHASED VIA DISCOUNT SALE CODE UP TO 50% OFF WITHIN 30 DAYS ONCE ITEM IS RECEIVED. ITEMS MARKED AS FINAL SALE AND DISCOUNT SALE CODES 60% AND HIGHER WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE OR CREDIT NOTE. ITEMS SHOULD BE IN THE ORIGINAL CONDITION, UNWORN, UNWASHED OR USED IN ANYWAYS AND RETURNED IN IT'S ORIGINAL CONDITION, INCLUDING TAGS, FOR AN ONLINE STORE CREDIT MINUS ORIGINAL SHIPPING CHARGES. ONCE RETURNED AND APPROVED, WE WILL PROVIDE A CREDIT NOTE FOR THE COST OF THE ITEM VALID FOR 6 MONTHS. IF A FINAL SALE ITEM IS SENT BACK TO US FOR A CREDIT NOTE, THIS WILL NOT BE ABLE TO BE PROCESSED. ONCE RECEIVED AT OUR WAREHOUSE, ANY FINAL SALE RETURN WILL BE AUTOMATICALLY BE SHIPPED BACK TO YOU.
EXCHANGE POLICY –
WE DO NOT OFFER EXCHANGES, BUT OF COURSE YOU ARE WELCOME TO RETURN A FULL PRICED ITEM FOR A REFUND AND RE-PURCHASE YOUR PREFERRED ITEM/SIZE ONCE WE’VE REFUNDED YOU.
FAULTY ITEMS –
EVERY PRODUCT WE SEND OUT IS INITIALLY QUALITY CONTROLLED, HOWEVER IF YOU HAVE RECEIVED A PRODUCT WITH A MANUFACTURING FAULT WE WILL HAPPILY REPLACE IT OR REFUND THE COST AS LONG AS IT HAS BEEN RETURNED WITHIN 14 DAYS OF PURCHASE. PLEASE NOTE THAT WEAR AND TEAR IN THE COURSE OF
NORMAL USE IS NOT CONSIDERED A MANUFACTURING FAULT.
IF YOU HAVE RECEIVED A FAULTY ITEM PLEASE EMAIL US AT TO ARRANGE A PREPAID RETURN POSTAGE LABEL. WE WILL REPLACE IF STOCK IS AVAILABLE OR REFUND YOU UPON RETURN.
WE OFFER A 14 DAY RETURN POLICY WINDOW ON ALL FULL PRICED ITEMS. ITEMS SHOULD BE IN THE ORIGINAL CONDITION, UNWORN, UNWASHED OR USED IN ANYWAYS AND IS RETURNED IN IT’S ORIGINAL CONDITION, INCLUDING TAGS, FOR A FULL REFUND MINUS ORIGINAL SHIPPING CHARGES AND DUTIES PAID. ITEMS MARKED AS FINAL SALE AND DISCOUNT SALE CODES 60% AND HIGHER WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE OR CREDIT NOTE. ENCLOSED IN YOUR ROAM ONLINE ORDER YOU WILL FIND YOUR RETURNS SLIP. THIS MUST BE FILLED IN AND SENT BACK WITH YOUR RETURN. REMEMBER TO FILL IN THE RETURNS SLIP WITH YOUR NAME, ORDER NUMBER AND THE REASON FOR YOUR RETURN. CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY UNWANTED ITEMS. IF THE PACKAGE DOES NOT REACH US SAFELY WE WILL NOT BE ABLE TO COMPLETE THE REFUND, SO IT IS RECOMMENDED TO USE A TRACKED METHOD FOR SAFE DELIVERY. WE WILL CREDIT YOUR ORIGINAL METHOD OF PAYMENT MINUS ORIGINAL SHIPPING CHARGES AND DUTIES PAID. ONCE YOUR RETURN ARRIVES WITHIN AT THE RETURN ADDRESS PLEASE ALLOW 14 BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED. YOU WILL BE NOTIFIED BY EMAIL ONCE FINALIZED.
SALES ITEMS –
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE, WHICH IS WHY WE WILL GLADLY ACCEPT A RETURN OF ANY UNWORN ITEM PURCHASED VIA DISCOUNT SALE CODE UP TO 50% OFF WITHIN 30 DAYS ONCE ITEM IS RECEIVED. ITEMS MARKED AS FINAL SALE AND DISCOUNT SALE CODES 60% AND HIGHER WILL NOT BE ACCEPTED FOR RETURN, EXCHANGE OR CREDIT NOTE. ITEMS SHOULD BE IN THE ORIGINAL CONDITION, UNWORN, UNWASHED OR USED IN ANYWAYS AND RETURNED IN IT'S ORIGINAL CONDITION, INCLUDING TAGS, FOR AN ONLINE STORE CREDIT MINUS ORIGINAL SHIPPING CHARGES. ONCE RETURNED AND APPROVED, WE WILL PROVIDE A CREDIT NOTE FOR THE COST OF THE ITEM VALID FOR 6 MONTHS. IF A FINAL SALE ITEM IS SENT BACK TO US FOR A CREDIT NOTE, THIS WILL NOT BE ABLE TO BE PROCESSED. ONCE RECEIVED AT OUR WAREHOUSE, ANY FINAL SALE RETURN WILL BE AUTOMATICALLY BE SHIPPED BACK TO YOU.
EXCHANGE POLICY –
WE DO NOT OFFER EXCHANGES, BUT OF COURSE YOU ARE WELCOME TO RETURN A FULL PRICED ITEM FOR A REFUND AND RE-PURCHASE YOUR PREFERRED ITEM/SIZE ONCE WE’VE REFUNDED YOU.
FAULTY ITEMS –
EVERY PRODUCT WE SEND OUT IS INITIALLY QUALITY CONTROLLED, HOWEVER IF YOU HAVE RECEIVED A PRODUCT WITH A MANUFACTURING FAULT WE WILL HAPPILY REPLACE IT OR REFUND THE COST AS LONG AS IT HAS BEEN RETURNED WITHIN 14 DAYS OF PURCHASE. PLEASE NOTE THAT WEAR AND TEAR IN THE COURSE OF
NORMAL USE IS NOT CONSIDERED A MANUFACTURING FAULT.
IF YOU HAVE RECEIVED A FAULTY ITEM PLEASE EMAIL US AT TO ARRANGE A PREPAID RETURN POSTAGE LABEL. WE WILL REPLACE IF STOCK IS AVAILABLE OR REFUND YOU UPON RETURN.